WishList Insider – Forum Focus 10

We realize a lot can happen throughout the course of a week.  Everyone can become busy with a little of “this” and a lot of “that” during their day to day lives so it’s not always easy to keep on top of all the useful and helpful posts within the Insider Forums.

For these reasons we have decided to apply some focus to a number of posts each week that we believe can benefit our Members.

Read on for summaries and links to this week’s “Forum Focus” Posts.

Click on any title to be directed to the Forum Post

JV Contracts / Agreements

The idea of a Joint Venture is a concept that has been around for quite some time now.  The question is what’s the best way to go about engaging in a business partnership with someone else?

You may not know this potential partner at all.  Or perhaps they are a friend you have known since you were both children.  Whatever your past history with this individual, there are some questions that need to be answered from the very beginning to ensure a fruitful result for both parties.

These questions are posed and answered by various Insiders throughout his thread.  I learned a few things myself after posting a comment and then reading the replies.

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Customer Service: A Model (Related to “Free vs. Paid Forum” Topic

Customer Support.  We all deal with it on a regular basis.  Either as the provider of support or on the receiving end when assistance in needed for a service or product we have acquired.

In this thread, the options of Free vs. Paid support are touched upon and used as a jumping off point for a discussion on different types of customers and expectations (set by the provider AND the receiver).

One aspect of the ideas being put forth in this thread that I enjoyed was the notion that “one bad apple shouldn’t spoil the bunch”.  This is very important to keep in mind after reading a “not so nice” comment.

You want to remember that there are also people out there who appreciate what you are doing (and trying to do) so while you shouldn’t dismiss the unhappy clients (their comments can sometimes lead to improved business) you should make it a point to focus on the positive comments that roll in as well.

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Do you have these?

The title of this thread is a very good question.  A Bio or About page is a powerful tool when it comes to promoting yourself and your products.  I know I look for these pages on pretty much any site I am going to purchase something from.

Everything from a digital product to hotel accommodations – I like to know a little about the company that I am going to be giving my hard earned money to.  Just makes me feel more comfortable if I know a bit about what they are doing and what their goals are as a company.

Another good point discussed within this thread is to make your products easy to find.  If you had a store, you wouldn’t keep your offerings within a cupboard in the back room, would you?  Some sites do the equivalent of this when they force customers to search for what they want to purchase, cash in hand!

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Check back next week for more Forum Focus Posts!

Comments

  1. Some more gems I missed while driving 😉

  2. Will says:

    i like the bio page.. thinking of doing a quick video for the bio on my site…

    • Wray says:

      I’m a fan of videos. Its always a great to “get to know” the person behind the site.

      A quick video gets your personality and voice out there. Literally 🙂

      Helps to create or solidify the existing bond.

      I say go for it!

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