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If You Confuse Them, They Will Cancel

Many support tickets I see are due to members doing the “wrong” thing.

Had the member “understood my site”, the membership site owner wouldn’t need tech support. However, it’s unfair to blame the member, as they obviously didn’t understand what to do.

Today, I’ll share simple tips and tricks on how to direct your members so they’ll never get lost while navigating your site.

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