Walk into any DMV (Department of Motor Vehicles) or government building and we best be prepared to wait.
“Next… next… next…”
This is what we will hear – and usually with an extended wait between each additional “Next”.
We sit there and wait… then wait some more as we begin to get that feeling. You know the one. That sense of just being another face in the crowd.
Are you treating your members like this? Do they feel like “just a number”?