It can be beneficial to look back sometimes.
In this case, we are looking back at a recently featured forum thread that dealt with Exit Interviews. Basically, the idea of finding out why members decide to cancel was brought up and some methods were discussed.
The thought being, adjustments can be made if you know why members are deciding to leave. So, small changes made now can potentially lead to less members cancelling moving forward.
That discussion included some interesting and useful information and also brought up a related concept to talk about.
The idea of automating the process with an auto-responder.
Can this be done?